Customer Service

Time-sensitive support, around the clock, for your software and control installation.

Things don’t always go according to plan. That’s why Pyramid’s experienced, highly qualified customer support technicians are only a phone call away to help troubleshoot—and resolve—any issues that may arise with your installation.

Customer Service

Time-sensitive support, around the clock, for your software and control installation.

Duravant Service Solutions

Preventive Maintenance

Stay ahead of problems with OEM-recommended preventive maintenance. Our programs are customized to your needs, with experienced technicians scheduling proactive maintenance at designed intervals.

Technical Support

Access in-depth knowledge when you need it. Our rapid-response technical support team brings the know-how and experience to keep your operations running smoothly.

Pre-Owned Equipment Registration

The lifecycle of our equipment doesn’t stop just because it changes owners. Register your pre-owned machinery with us to stay updated on product information and service offers, plus maintain access to genuine parts and technical support.

Field Services

Get back up and running, fast. Our quick-response technician team is equipped to handle unexpected breakdowns, whenever and wherever you need support.

Installation & Commissioning

Launch with confidence. Our expert machine setup, configuration, and optimization ensures project specifications and performance objectives are met for a hassle-free start.

Applications Support

Adapt and evolve. Our technicians and engineers realign your equipment to fit changing requirements, from robotic reprogramming to pattern creation and system modifications.

Contact Service and Support

Contact Pyramid | Compass

Telephone: 513.679.7400
Toll Free: 800.679.7274
Email: customerservice@pyramidsoftware.com

Contact Lightning Pick

Toll Free: 800.827.8878, ext. 1
Email: LPsupport@pyramidsoftware.com
Maintenance contract support procedure →

CONTACT LIFECYCLE SERVICES

Support Packages Include:

Continuous up time is the mission of our dedicated support staff.
Customer care service plans are specifically tailored to meet each customer’s needs.
Annual check-ups confirm that your system continues to work at peak efficiency.
On-site engineering support within 2 to 6 hours for most U.S. locations for both scheduled and emergency activities.

Duravant Lifecycle Services

At Duravant, we’re here to help you maximize productivity and profit through optimal equipment and process performance.

Industry-best quality and technology are key, but it only starts there. Real, meaningful value is created over the full lifecycle of our solutions.

We are a global network of Duravant operating company aftermarket organizations built on a center of excellence model that helps our companies coordinate globally to create new opportunities for improving services locally.